Ask Brook
Welcome to 'Ask Brook'
Ask Brook provides sexual health information, support and signposting for all young people under 25 anywhere in the UK. (If you are over 25 and in the UK you can contact FPA. Information on services outside of the UK is available from IPPF).
- Telephone 0808 802 1234 - free from all telephones including mobile phones
- Text Ask Brook on 07717 989 023 (standard SMS rates apply)
- Or send a secure online message - please click here.
Please note that for technical reasons we are unable to receive picture messages
Ask Brook is open Monday – Friday from 9am – 7pm (closed on Thursdays between 2pm – 3.30pm for staff meetings). Please note with effect from Monday 20 February Ask Brook's opening hours will change to 9am - 6pm Monday - Friday.
Ask Brook cannot provide individual medical advice but we do provide a personal reply with information to help you.
To find your nearest Brook Centre, please click here.
How quickly will we get back to you?
- All online enquiries are answered within three working days
- All text messages are answered within one working day
- 80% of callers regularly get through the first time they call us (we review this regularly and adjust staffing accordingly).
Confidentiality
Here to listen, not to tell! At Brook we offer a confidential service. This means that we do not talk about your enquiry to anyone outside Brook without your permission unless you are in serious danger. If you have any worries or questions about confidentiality, don't hesitate to ask us.
For more information about confidentiality, and to protect your privacy by ensuring that other people can't find out that you have visited this website, click HERE.
Language Is Everything
If English is not your first language, you can still call Ask Brook. We have an interpreting service called Language Is Everything which means you can talk in confidence to an Ask Brook Advisor through an interpreter.
We just need to know (in English) the language you need to use. If you can’t tell us yourself in English yourself then you can always ask a friend to call us on your behalf. Call us free on 0808 802 1234.
Text Relay
Deaf or hard of hearing young people who wish to contact Ask Brook can do so by using Text Relay. You’ll need a textphone, which is a specially adapted phone with a keyboard.
To make the call dial 18001 0808 802 1234, you will receive call progress information while the call is being established.
An Ask Brook Advisor will then answer the call, and will be able to answer any questions you have.
24-hour information line
For information on key sexual health issues any time of day or night you can call 0808 802 1234 and select option 1 for our 24-hour information line. You will hear a recorded message and will then be asked to choose the topic you want more information on from a list of options.
If you need to speak to someone urgently when Ask Brook is closed
If you need to speak to somebody about your situation outside of our hours, you can call:
- Worth Talking About for under 19s only open 7.00am to midnight every day on 0800 28 29 30
- NHS Direct for all ages, for medical advice 24 hours a day on 0845 46 47 (call charges apply).
